Penthouse Condo, The Village at Mammoth

805-892-4184

terms-mammoth

Terms

On-Line Discount

The price quoted on-line INCLUDES a 5% discount off of the normal nightly rate. Our phone rate is 5% higher. The web rate is the lowest rate available.

Payment for On-line Reservations

Payments for on-line reservations require a 50% deposit at the time of booking. The remainder is due 3 weeks (or 1 month for holidays) prior to the arrival date. If booking less than 3 weeks (or for holidays – 1 month) prior to arrival, the full amount will be charged.

Acceptable Forms of Payment

Visa, MasterCard, American Express, Discover or check.

Cancellation and Refund Policy

NOTE: Travel Insurance is not refundable.

The following policy pertains to rent and taxes held for deposit:

You may cancel a reservation and be refunded 94% less the booking fee if one of the following criteria is met:

  • You provide notice of cancellation 3 weeks PRIOR to the arrival date during non-holiday periods.
  • You provide notice of cancellation 5 weeks PRIOR to the arrival date during holiday periods.

You forfeit your reservation deposit:

  • If you cancel within 3 weeks or less during non-holiday periods and the property is not rebooked.
  • If you cancel within 5 weeks or less during holiday periods and the property is not rebooked.

Holidays referenced in the above paragraphs are defined as seven (7) days prior to Christmas Day, Christmas Day, the ten (10) days after Christmas Day, Presidents Day weekend and the five (5) days after Presidents Day weekend.

Changing a Reservation

You may change your reservation dates or property selection without penalty or fees up to two (3) weeks before your arrival date during non-holiday, and one (1) month during holiday periods. For reservation changes or cancellations, please contact our office at 1-877-924-8490 or by email: changes@MammothFrontDesk.com

Check-in is at 3 pm | Check-out is at 10 am

The Mammoth Passport includes directions, contact information, and key password and pick-up instructions. This Passport will be sent to you after we have successfully processed payment for your reservation (usually within 24 hours). There is a minimum $25 fee for an unreturned key.

NO PET POLICY

Unfortunately the Village does not allow renters at White Mountain Lodge to bring their pets.

If an animal is seen in the unit by one of our workers during your stay and it has not been approved you will be asked to leave immediately and no refund will be given. If residue of an animal is found during our inspection following checkout you will be assessed a minimum $250 cleaning charge.

Damages

All condos are thoroughly inspected by management after housekeeping and prior to your arrival. After your scheduled departure we will complete our checklist and observe the condo for any damage, theft and/or abnormal wear and tear. Guests are liable for any and all damages to the property, furnishings, equipment and household items within the unit that occurred during their stay. Any damages, phone charges, mailed guest items, etc. will be charged against the credit card on file or against the secure deposit held.

Additional Policies

  • Towel exchange and restocking of supplies is done at various intervals depending on the property. You may request a more frequent exchange but additional fees would apply – see Passport for further details.
  • There is a maximum of 2 cars per unit (unless otherwise stated). There are a few properties that only allow one car per unit (i.e. the Village at Mammoth). Please check the unit description for these details or check with our office if you need to make arrangements for additional parking.
  • No motor homes or large trailers are allowed at our condominiums.
  • We do not guarantee complex amenities will be in working order (i.e. pools, spas, saunas, etc.) and refunds are not associated with these amenities.
  • You must be at least 21 years of age to rent a condominium.