The price quoted on-line INCLUDES a 5% discount off of the normal nightly rate. Our phone rate is 5% higher. The web rate is the lowest rate available.
Payments for on-line reservations require a 50% deposit at the time of booking. The remainder is due 3 weeks (or 1 month for holidays) prior to the arrival date. If booking less than 3 weeks (or for holidays – 1 month) prior to arrival, the full amount will be charged.
NOTE: Travel Insurance is not refundable.
The following policy pertains to rent and taxes held for deposit:
You may cancel a reservation and be refunded 94% less the booking fee if one of the following criteria is met:
You forfeit your reservation deposit:
Holidays referenced in the above paragraphs are defined as seven (7) days prior to Christmas Day, Christmas Day, the ten (10) days after Christmas Day, Presidents Day weekend and the five (5) days after Presidents Day weekend.
You may change your reservation dates or property selection without penalty or fees up to two (3) weeks before your arrival date during non-holiday, and one (1) month during holiday periods. For reservation changes or cancellations, please contact our office at 1-877-924-8490 or by email: changes@MammothFrontDesk.com
The Mammoth Passport includes directions, contact information, and key password and pick-up instructions. This Passport will be sent to you after we have successfully processed payment for your reservation (usually within 24 hours). There is a minimum $25 fee for an unreturned key.
Unfortunately the Village does not allow renters at White Mountain Lodge to bring their pets.
If an animal is seen in the unit by one of our workers during your stay and it has not been approved you will be asked to leave immediately and no refund will be given. If residue of an animal is found during our inspection following checkout you will be assessed a minimum $250 cleaning charge.
All condos are thoroughly inspected by management after housekeeping and prior to your arrival. After your scheduled departure we will complete our checklist and observe the condo for any damage, theft and/or abnormal wear and tear. Guests are liable for any and all damages to the property, furnishings, equipment and household items within the unit that occurred during their stay. Any damages, phone charges, mailed guest items, etc. will be charged against the credit card on file or against the secure deposit held.